Guide dogs and other service animals are allowed to accompany you if this need is indicated on your customer file. Please inform the Scheduling Office if a service animal will be accompanying you on your trip. All service animals must be leashed or harnessed during the entire trip. Animals must not pose a threat to any passenger or the van operator. Animals shall not block or in any way obstruct aisles or doorways.
NWTHRA has designed this Customer Handbook to assist all transit service customers while taking advantage of our services. Please take a moment to download and read this booklet so that you may understand better how we operate. » read more